1. How to cancel
You can cancel at any time, and you do not need to give a reason.
If your workspace has a billing screen, you can cancel there and it takes effect immediately. You can also cancel by sending us a message through the contact form on this site — one message is enough, and we will action it and confirm in writing.
There is no cancellation fee, no notice period, and no phone call to sit through.
2. What happens when you cancel
Cancelling stops the next renewal. It does not close your workspace and it does not lock you out.
- Paid features stay available until the end of the period you have already paid for.
- After that, the workspace is downgraded rather than shut down. You can still sign in and see what is there.
- Your exports keep working. Contacts, donor and giving records, and your content can be exported at any time, before or after cancelling. Export is never gated behind a payment — not on any plan, and not after you leave.
- Your data is kept for 12 months from cancellation, then deleted. We email a notice at 11 months and again at 11.5 months first.
- Subscribing again within those 12 months restores the paid features on the data that is still there.
The reason it works this way is simple: your ministry's records are not leverage. We would rather you came back because Harvest is worth paying for.
3. Refunds
Every plan begins with a 10-day free trial, so you can run Harvest against your own ministry before any money changes hands. Cancel during the trial and there is nothing to refund, because there is nothing to pay.
After that, our position is:
- If we billed you in error — a duplicate charge, a charge after you cancelled, or the wrong amount — we refund it in full. No conditions, no argument.
- Otherwise, cancelling stops future renewals rather than refunding the period you are in. Access runs to the end of the month or year you have paid for, and we do not refund the unused part of it as a matter of course.
- If your situation does not fit either of those, ask us. We read every refund request and answer it individually, and we aim to reply within five working days.
Approved refunds are returned to the card that was charged, through the payment provider that took the payment. How quickly it appears is up to your bank rather than us.
4. Refunds of gifts and donations
This is the one thing we cannot do for you, and it is worth being exact about why.
Subscription fees cover access to the Harvest software. Congregational giving and donation features connect directly through third-party payment rails (Stripe Connect); Harvest does not hold, control or forward donation funds, and charges a 0% platform fee on them.
Gifts given through your donation page, fundraising or livestream settle directly into your ministry's own Stripe account. Harvest never held that money, so Harvest cannot return it. If a donor asks for a refund, your ministry makes it from its own Stripe account, and the decision is entirely yours.
If you are a donor who has given to a church that uses Harvest and you want a gift refunded, please contact that church directly. We can point you to them, but the money is theirs to return, not ours.
5. Changes to this policy
When this policy changes, the updated version is published here and the date at the top changes with it. A change never applies retroactively to a payment you have already made.
6. Contact
The quickest way to reach us is the contact form at theharvest.site/contact. It goes straight to the Harvest team, and we answer every message.